Policies, Guidelines and Other Information

Please review this information.  If you have any additional questions or require further assistance, contact us or upon arrival visit one of the Gate Services windows at the admission gates.

Safety is our #1 concern. The park is committed to providing a safe, fun environment for our guests, and we strictly enforce all state and manufacturer regulations. Also, please note the rules and regulations posted around the park and at the attractions. These rules are in place for safety’s sake; please follow them to ensure a safe, enjoyable visit.

Please note: The policies, guidelines and other information contained on this website are subject to change at any time. This site does not include all park policies, and should not be considered fully comprehensive. If you have additional questions, please ask. This website is intended as an overview guide, and all information is meant to assist the guest with their visit to Ten Flags.

Guest Services

Please visit one of the Gate Services windows, located at the admission gates, to speak to someone about guest services. Or ask one of our park employees – they’ll point you in the right direction.

First Aid

A medic is always on duty to provide first aid. If you have a medical emergency, please notify a park employee who will call for assistance. The park’s clinic room is located next to the Nail Bar.

Lost and Found

All items found at the park are turned in at the Control Room. If you lose an item while on a ride, we will search for the item as soon as possible, but an immediate search may not be possible. Please visit the Control Room to report any lost items; leave your name and number in case your item is found after you leave the park.

Ten Flags is not responsible for any personal belongings; do not leave any items unattended.

Parking

Admission to Ten Flags is R30. A limited number of spots for guests with disabilities are available and are located near the gates.  For further assistance in finding a spot, please ask an attendant.

Not Allowed In The Parking

  • No alcoholic beverages.
  • No audio devices, except with the use of headphones.
  • No glass containers.
  • No weapons or sharp objects.
  • No running, unruly behavior, profanity and obscene gestures.
  • No bikes, skateboards or other balanced vehicles.
  • No smoking / vaping except in designated areas.
  • No grills or public grilling of food.
  • No pets or other animals except service animals (see above).

Rain Policy

If it rains on the day of your visit, some attractions may close temporarily. If park management determines that a majority of rides have been closed for more than one full hour due to weather, rain checks will be offered. It must be still raining in order to get a rain check, you must still be at the park, and all members in your party must be present to receive rain checks. Your wristbands will be removed by park staff and you must leave the park upon receipt of the rain check. When the rain stops and the rides re-open, the distribution of rain checks will end. If it rains later on in the day, the process will begin again: management will determine if a majority of rides have been closed for another full hour, and will issue rain checks. No refunds. Group food service provided by Seabreeze in the picnic groves will continue during inclement weather in accordance with their pre-arranged schedule.

Carry-In Items

For the safety of our guests, we reserve the right to inspect all coolers, picnic baskets, and other containers brought into the park.

Handyman Services

Knowledgeable professionals

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No Grilling

The cooking of food is not permitted in our public groves or in the parking lots. Grills are not allowed nor are they available in the public groves.

Food Allergies

Despite taking precautions, cross-contact with peanuts, tree nuts, soy milk, eggs, wheat, fish or shellfish can occur in food production areas.

Dress Code

Our dress code is designed to maintain the park’s safe family atmosphere.  Shirts & shoes must be worn at all times..  Females must wear tops at all times.

Smoking

Ten Flags is smoke-free. You may smoke/vape only in a few designated areas, and smoking/vaping is not allowed on any attractions or in any queue lines.

Handyman Services

Knowledgeable professionals

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Attractions Guidelines

Fun And Safety Guidelines

Certain attractions have restrictions based upon height and/or size as well as physical or medical conditions. Signs are posted at the entrance to each attraction that give you guidelines about restrictions and safety. Please follow these rules to ensure a safe experience for you and others. Restrictions are subject to change at any time without notice.

Guests with recent surgery, heart problems, high blood pressure, neck or back problems, seizures, pregnancy, or have any other condition that may be aggravated must use discretion in selecting which activities are safe for them. You know your medical history and any restrictions or limitations – the park does not. It is up to you to use good judgment when deciding on which activity to partake. If you suspect your well-being could be at risk, or you could aggravate a pre-existing condition, do partake in any activity.

For detailed information about park attractions, stop by Guest Services for further assistance.

Wristbands

People planning to partake in our activities are expected to wear a park issued wristband. In the event that an individual has special needs that prevent him from wearing a wristband, a responsible companion will need to wear a second wristband in order for both people to partake in our activities. Guests requiring the second wristband option should visit a Gate Services window.

Securing Loose Items

For safety’s sake, all loose items must be left with a non-partaking companion. Employees are not allowed to care for your personal belongings, so please don’t ask them to watch your things. Ten Flags is not responsible for any lost, stolen or damaged items.

Camera Policy

Any such equipment must be treated as a loose item and be secured or left with a non-partaking companion.

Line Jumping

You must enter the line at the end. Guests are not allowed to leave and return for any reason, hold a spot for someone else, join someone already in line, jump any fences or chains, nor cut through the line. Violations of these rules may result in your loss of ride or park privileges. Please respect others and don’t line jump.

Guests With Special Needs

For detailed information about park attractions, kindly stop by the Gate Services window at the gates for further assistance.

Visiting With An Assisting Aide

Guests with disabilities may require an aide during a visit to Ten Flags. An aide who is aware of your needs can assist with maneuvering through the park, transferring on attractions, providing assistance in the event of an evacuation and remaining with a service animal if needed. Park staff is not permitted or trained to physically assist guests onto or off the attractions. You may want to consider bringing an aide when coming to the park. There is no special admission price for people with disabilities; if the guest is required to have an aide, that aide receives complimentary admission. To use this option, stop by a Gate Services window at the gates.

Wheelchair Access to an Attraction

A guest in a wheelchair and one assisting aide may enter most attractions through the exit gate. Signs are posted at each attraction showing where to enter. Please wait for the operator to indicate that it is safe to enter before proceeding. Immediate seating may not be available, but you will be accommodated as soon as possible. Please inform the operator if you intend to partake with other specific guests who are waiting in the queue line.

Please Note: the policies, guidelines and other information contained on this website are subject to change at any time. This site does not include all park policies, and should not be considered fully comprehensive. If you have additional questions, please ask. This website is intended as an overview guide, and all information is meant to assist the guest with their visit to Ten Flags Theme Park.

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